Operation Clerk

English Resume is a must 请务必提供英文简历

Main Duties and Respoibilities:

- Act as the single contact window to custome for daily operatio;

一条龙处理所有日常操作；

- Provide professional solutio to custome;

为客户提供专业的解决方案；

- Promptly respond to customer inquiries, establish/maintain close relatiohip with custome;

对客户的查询提供快速回复；建立并维持与客户的良好合作关系；

- Exceptional Management;

意外事件管理机制；

- Daily booking with both customer and carrier by various ways;

日常与船公司、客户的订单管理；

- Check and verify documents;

日常文件管理；

- Carry out approved proposed improvement / changes on procedures and systems made by supervisomanager;

执行上级提出的优化流程、改进系统的方案；

- Feedback pre-claim details and status to custome;

合理处理投诉、索赔事件；

- Handles custome' statistics and reports.

定期发送报告、统计数据予客户

Skills & Competencies 技巧与能力要求

* Quick learner and good listener 快速学习、融会贯通；

* Customer-oriented 以客户为依归；

* Excellent communication and interpeonal skills 良好的沟通技巧及待人接物能力;

* Proactive, resourceful, respoible, independent and assertive独立、主动、自信、负责任;

* Good time management and organizational skills 时间管理技巧、统筹技巧;

* Good team player 充分融入团队;

* Good PC skills (EXCEL, OUTLOOK) 电脑应用能力（EXCEL电子表格、OUTLOOK邮箱）